We have many items in stock that are ready for finishing and electrifying once your order is placed. If your order is not in stock, we will submit it to our production team to begin production. Once you place your order, we will inform you of your lead time for your item. Feel free to contact us if you have a rush order.
Because we manufacture our products, we are able to offer customization and modifications to most our lighting fixtures. In addition, if you have drawings or a picture of an existing design, our design team will help bring your idea to life. We are happy to work with you and offer our expertise during the design process.
Since each custom order is created to your specification, manufacturing times may be different than our current products online. We will provide you with a quote specific to your custom order. We do not charge additional “customization fees” on top of the quoted price.
There is no additional charges for the finishes, glass (except as noted) or candles that are shown under our “Options Tab”.
We are certain you will be satisfied with the quality of our products. We will work with you from the beginning to make sure you are happy with your selection. Once you place your order, if you are unsure of the color/glass options, we can send you a color or glass sample upon request.
Unfortunately we are unable to accept returns or exchanges on custom designed items, items that have been modified to your specifications.
All other returns are only accepted case-by-case and must have prior return authorization. All items returned must be unused and in new condition, and show no signs of wear, installation, or damage. The customer is responsible to ensure all items are packed securely to avoid any damage during shipment. A restocking fee will be deducted from the subtotal of the return, less shipping.
SHIPPING & PACKAGING
All our items are carefully and professionally packed to ensure your order arrives safely. We use high quality packing materials to protect the metals and glass to avoid damage during the shipping process. Our shipping and packaging cost are determined when your order is placed based on the size, weight, packaging and/or location of shipping. For over sized items or large quantity orders, those items are carefully packaged and placed on a pallet and shipped via freight company. We ship via FedEx Ground.
We also ship internationally, large and small. We are happy to assist with the shipment for your order via air, ground or sea. The customer is responsible for paying any additional customs, duties, taxes or fees imposed on the shipment. Please contact us to order if you live outside the United States.